Refund Policy
Last updated: August 2026
At TraderOS, we are committed to providing high-quality digital products designed to help traders build better workflows and improve their trading process.
Because all products sold through www.traderos.it are digital downloads that become immediately accessible after purchase, our refund policy differs from that of physical goods.
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Digital Products
All TraderOS products are delivered digitally.
Once your purchase has been successfully completed, you receive immediate access to download and duplicate the purchased product.
For this reason, refunds are generally not available once the product has been delivered.
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Exceptions
A refund may be considered in limited situations, including:
* duplicate purchases made by mistake;
* technical issues that prevent access to the purchased product and cannot be resolved by our support team;
* accidental multiple charges for the same order.
Each request is reviewed individually.
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Support Before Refunds
If you experience any issue accessing or using your purchase, we encourage you to contact our support team before requesting a refund.
In most cases, technical problems can be resolved quickly without the need for a refund.
Support:
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Unauthorized Use
Refund requests will not be accepted if the product has already been downloaded, duplicated, copied, shared, redistributed, or otherwise used in violation of our Terms & Conditions.
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Consumer Rights
Nothing in this Refund Policy limits any mandatory rights granted to consumers under applicable law.
Where local consumer protection laws require a different treatment, those rights will always prevail.
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Contact
Questions regarding refunds may be sent to:
TraderOS
Milan, Italy